Optimizing Agents in an E-Service Environment
17th Oct 2005, 18:01 GMT
As popular as e-services have become, the fact is today's consumer nation still wants the telephone and fax machine to coexist with Web and e-mail contact options.
Source:Language:English Domain:contact-center-today.newsfactor.com More feeds from newsfactor.com:
|
Optimizing Agents in an E-Service Environment17th Oct 2005, 18:01 GMT As popular as e-services have become, the fact is today's consumer nation still wants the telephone and fax machine to coexist with Web and e-mail contact options. |