Managing IT Performance and Availability from an End-User Perspective
13th Nov 2006, 21:38 GMT
As companies mature their IT operations, they know more about the performance of their networks, applications, servers, databases, and mainframe systems. However, reliable information about end-user experience remains elusive. This white paper, from BMC® Software, discusses how to add measurable value to the business by detecting the problems experienced by end users, isolating those problems, diagnosing the root causes, and then fixing the problems.
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