VUI Goodbye Anecdote
5th Sep 2005, 16:03 GMT
Hi All, Following up on our VUI discussion and the "art not yet science" point I made earlier. I was talking with a client who shared this anecdote: The user had progressed perfectly through the system. The final prompt asked if the user needed anything else to which the user very clearly said "no." The application then launched the final goodbye message saying thank you for using the system, branding message, etc. During this ending message the user must have remembered something and said "Wait, wait, wait...." trying to interrupt the application. However, the application wasn't listening for a barge-in and at the conclusion of the message disconnected the user. Cheers! Chris PS. I've been heads down on a couple of key project for the last two weeks. However, I have been working on a new set of blogs for your consideration. To follow very soon...