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CRM 3.0, stuck in the morass of SoSaaS

13th Dec 2005, 03:14 GMT

Microsoft released the long-promised version 3.0 of its CRM package last week, complete with the option of a hosted version. On-demand CRM vendors took a quick look and collectively heaved a small sigh of relieved indifference. Although an advance on the previous version 1.0, CRM 3.0 is still, in the words of RightNow Technologies' CEO Greg Gianforte, "Too little, ...

View full story at blogs.zdnet.com

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