2006 InfoWorld 100 Awards: Financial Services
14th Nov 2006, 03:06 GMT
ABN Amro Sevrices (AASC) www.abnamro.com eGain Implementation, Customer Service Initiative Project Lead: Milton Santiago, Vice President, eBanking Project Description: AASC integrated eGain customer interaction system with an array of existing customer data and transactional systems so that service requests can be processed intelligently, and a complete view of the customer, including multichannel interactions, were kept in one place for more efficient customer service. The rollout potentially affected 4,000 wholesale banking clients, many of them senior professionals managing billions of dollars of transactions.
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